RingCentral is a UCaaS provider streamlining messaging, phone, and video in its cloud-based phone system software, RingCentral MVP. These additional communication channels are available exclusively via third-party integrations and APIs, allowing teams to continue using their existing video and chat tools while significantly upgrading their business phone system. Remote/blended teams needing a scalable unified communications solution with all-in-one messaging, video, phone, and team collaborationĪircall is a cloud business phone system provider offering scalable call center features designed to improve the customer experience and streamline sales and support business processes.īecause Aircall is designed specifically for inbound and outbound call centers, it doesn’t include native video conferencing or team chat messaging. In-office call centers, small businesses, and startups under 10 that communicate almost exclusively via voice calling, or that want to use separate third-party messaging, team collaboration, or video calling tools Key Messaging and Team Collaboration Features ![]()
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